Delivery Options Overview
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Effective Date: 14 October 2026
Welcome to Lallamal Kanhaiyalal. We are committed to delivering quality dry fruits, spices, achar, murabba, traditional food products, and gift hampers to our customers with care and reliability.
This Shipping and Delivery Policy explains how orders are processed, dispatched, shipped, and delivered when you purchase products through our website.
By placing an order on our website, you agree to the terms mentioned below.
1. Shipping Coverage
* We offer delivery across India, subject to courier service availability at the customer’s PIN code.
* Deliveries to remote locations, restricted areas, and locations with limited courier connectivity may take additional time or may not be serviceable.
* International shipping is not available unless specifically confirmed by us in writing.
* Delivery availability is subject to the nature of the product, packaging requirements, and courier restrictions.
2. Order Processing Time
* Orders are generally processed within 1–3 business days after successful payment confirmation.
* Orders placed on Sundays, public holidays, or during peak festive periods may require additional processing time.
* Bulk orders, customized gift hampers, corporate gifting orders, and orders requiring special packaging may take longer to prepare.
* Orders containing made-to-order or customized products will be processed according to the timeline communicated at the time of purchase.
Order processing time is separate from the shipping and delivery time.
3. Estimated Delivery Time
* Standard deliveries generally take approximately 3–10 business days after dispatch, depending on the destination and courier service.
* Deliveries to remote locations may take longer.
* During festivals, sales, extreme weather, transport disruptions, or other unforeseen circumstances, delivery may be delayed.
All delivery timelines are estimates and are not guaranteed unless expressly confirmed in writing by Lallamal Kanhaiyalal.
4. Shipping Charges
* Applicable shipping charges, if any, will be displayed at checkout before the customer completes the order.
* Shipping charges may vary according to the order weight, dimensions, delivery PIN code, packaging requirements, and shipping method.
* Free shipping, promotional shipping offers, or special delivery rates will apply only where explicitly stated.
* Additional charges for special handling or delivery arrangements, if applicable, will be communicated before confirmation.
5. Order Tracking
Once your order has been dispatched, we may share the tracking number and courier details through SMS, WhatsApp, email, or your registered account, wherever available.
Customers are responsible for checking tracking updates and ensuring that someone is available to receive the shipment.
6. Accurate Shipping Information
Customers must provide a complete and accurate shipping address, PIN code, contact number, and other information required for delivery.
Lallamal Kanhaiyalal will not be responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete information supplied by the customer.
If an order has not yet been dispatched, please contact us immediately to request an address correction. Address changes cannot be guaranteed after dispatch.
7. Failed Delivery, Customer Unavailability and Refused Shipments
If delivery fails because the recipient is unavailable, the address is incorrect, the shipment is refused, or the customer does not respond to the courier’s delivery attempts:
* The courier may attempt redelivery or return the shipment to us according to its procedures.
* Any additional shipping or reshipping charges caused by customer-related delivery failure may be payable by the customer, where applicable and legally permissible.
* If a shipment is returned to us, further dispatch will be subject to verification and confirmation with the customer.
* Refunds, if applicable, will be assessed in accordance with our Return, Refund and Cancellation Policy and applicable law.
Food products that have been returned after leaving our facility will not be resold if their safety, hygiene, storage conditions, or integrity cannot be assured.
8. Food Products and Special Packaging
Dry fruits, spices, achar, murabba, and other food products are packed with care to help preserve their quality during transit.
* Packaging methods may vary according to the product type and quantity.
* Customers should inspect the external packaging upon delivery and follow the storage instructions printed on the product label.
* Products should be stored in accordance with the instructions provided, including any applicable temperature, moisture, refrigeration, or shelf-life requirements.
* Delivery timelines may vary for products requiring special packaging or handling.
Once delivered, proper storage and handling of the products are the customer’s responsibility.
9. Damaged, Leaking, Missing or Incorrect Items
Please inspect your shipment promptly upon receipt.
If your order arrives visibly damaged, leaking, tampered with, incomplete, or contains an incorrect item, please contact us within 24 hours of delivery, wherever reasonably possible.
To help us investigate, please provide:
* Your order number and registered contact details.
* Clear photographs or a video showing the parcel, shipping label, outer packaging, and affected product.
* A description of the issue and any relevant supporting information.
Please retain the original packaging and affected items until the matter has been reviewed. Do not consume any product that appears contaminated, tampered with, or unsafe.
We will investigate verified complaints and, where appropriate, arrange a replacement, refund, or other suitable resolution in accordance with our policies and applicable law.
The 24-hour reporting period is intended to help with prompt investigation and does not remove any rights available to customers under applicable consumer protection laws.
10. Delivery Confirmation and Disputes
Courier tracking records, proof of delivery, delivery photographs, OTP confirmation, and other available shipping records may be used to investigate delivery-related disputes.
If the tracking status shows “Delivered” but you have not received the parcel, please contact us promptly so that we can coordinate with the courier and investigate the matter.
A delivery status alone will not prevent us from reviewing credible evidence of non-delivery.
11. Festive and Bulk Orders
For Diwali hampers, wedding gifts, corporate gifting, customized packaging, and other bulk orders:
* Dispatch timelines will be communicated separately wherever necessary.
* Customers are advised to place festive and bulk orders well in advance.
* Delivery dates requested by customers are estimates unless specifically confirmed in writing.
* Customized products, personalized packaging, and bulk orders may be subject to separate cancellation and refund terms, as permitted by law.
12. Delays Beyond Our Control
Lallamal Kanhaiyalal will make reasonable efforts to dispatch orders promptly. However, delays may occur due to weather conditions, natural disasters, strikes, courier disruptions, government restrictions, public holidays, or other circumstances beyond our reasonable control.
We will make reasonable efforts to assist customers in tracking delayed shipments and resolving delivery issues.
13. Cancellation and Refunds
Order cancellations, refunds, replacements, and return requests are governed by our separate Cancellation, Return, Refund and Exchange Policy.
Nothing in this Shipping and Delivery Policy limits any mandatory rights available to customers under applicable law.
14. Contact Us
For shipping, tracking, or delivery-related assistance, please contact:
Lallamal Kanhaiyalal
Address: Madar Gate, Ajmer, Rajasthan, India
Phone: 9351081230
Email: lallamalkanhaiyalal@gmail.com
We appreciate your trust in our heritage business, serving customers with quality and care since 1850.
Lallamal Kanhaiyalal — After Nature, We Are The Best Packers.