Effective Date: 14 October 2026

Our Policy

At Lallamal Kanhaiyalal, we take pride in providing quality products and carefully packed orders to our customers.

We deal in dry fruits, spices, kirana products, achar, murabba, herbal products, henna, and customised festive and corporate gift hampers.

As many of our products are food items with specific shelf-life, storage, and hygiene requirements, we do not accept returns or exchanges for reasons of personal preference, change of mind, or incorrect selection by the customer.

However, genuine complaints relating to damaged, defective, incorrect, missing, or otherwise non-conforming products will be reviewed and resolved in accordance with this policy and applicable consumer-protection laws.

Products Not Eligible for Return or Exchange

For hygiene, food safety, and quality-control reasons, the following are generally not eligible for return or exchange:

  • Dry fruits, nuts, seeds, and trail mixes.
  • Spices, masalas, and other grocery products.
  • Achar, murabba, gulkand, honey, and other food products.
  • Opened, used, unsealed, or tampered food packages.
  • Products purchased incorrectly by the customer or no longer wanted after ordering.
  • Customised gift hampers, personalised packaging, and made-to-order gift arrangements where the customer has approved the specifications.

These exclusions do not prevent a customer from raising a genuine complaint about an incorrect, damaged, defective, unsafe, or misrepresented product, or exercising any other rights available under applicable law.

Damaged or Incorrect Products

If you receive a product that is damaged in transit, incorrect, defective, or different from the product ordered, please contact us within 4 hours (four hours)of delivery, wherever reasonably possible.

Please provide:

  • Your order number and registered mobile number.
  • Clear photographs of the received product.
  • Photographs of the outer packaging, shipping label, and product seal, where applicable.
  • A brief description of the issue.
  • An unboxing video, if available.

An unboxing video can help us investigate a claim, but the absence of a video alone will not automatically invalidate a genuine complaint.

After reviewing the complaint, we may offer an appropriate resolution, such as a replacement, exchange, refund, or another legally appropriate remedy.

Please do not consume a product that appears contaminated, tampered with, or unsafe.

Missing Items or Quantity Discrepancies

If an item is missing from your order or the delivered quantity does not match the order confirmation, please notify us within 4 hours of delivery, wherever reasonably possible.

We may verify the order details, packing records, parcel weight, and delivery information before resolving the complaint.

Where the complaint is verified, we will arrange an appropriate remedy, which may include delivery of the missing item or a refund for the affected item.

Food Quality and Safety Complaints

Customer safety is important to us.

If you believe a food product is spoiled, contaminated, infested, has an unusual smell or appearance, or is otherwise unsafe or materially inconsistent with its description, please contact us as soon as possible.

Please retain the product, original packaging, batch number, manufacturing or packing details, and expiry or best-before information, if available. Photographs may also help us investigate.

Please stop consuming the product until the concern has been assessed.

We will review genuine complaints and provide an appropriate resolution in accordance with the circumstances and applicable law. A complaint will not be rejected solely because the product’s package has been opened when opening it was reasonably necessary to discover the reported issue.

Expired or Incorrectly Labelled Products

If you receive a product that is expired, incorrectly labelled, or materially different from the product information displayed at the time of purchase, please contact us promptly with your order details and photographs of the label and packaging.

We will investigate and provide an appropriate remedy where the complaint is verified, in accordance with applicable law.

Order Cancellation

Customers may request cancellation before an order has been dispatched by contacting our customer support team.

Cancellation requests are subject to the order’s processing and dispatch status. Orders that have already been dispatched may not be cancellable through our standard cancellation process.

Customised hampers and made-to-order products may be subject to additional cancellation limitations once preparation or personalisation has begun, where those limitations are disclosed in advance and permitted by law.

Nothing in this section limits any cancellation, refund, or other rights available to customers under applicable law.

Refund Policy

Refunds may be considered or issued where appropriate in cases such as:

  • An eligible order cancellation.
  • A verified damaged, defective, incorrect, or missing product.
  • A verified food-quality or product-safety issue.
  • A product that does not conform to its description or applicable requirements.
  • Other circumstances in which a refund is required under applicable law.

Once a refund is approved, it will generally be processed to the original payment method. Where permitted and appropriate, an alternative refund method may be arranged with the customer’s agreement.

We aim to initiate approved refunds within 7–10 business days. The time taken for the amount to appear in the customer’s account may depend on the payment gateway, bank, or payment provider.

If a refund is delayed beyond the communicated timeframe, customers may contact us for an update.

Any refund required by applicable law will be handled within the legally applicable timeframe.

Replacement and Exchange Conditions

Where a replacement or exchange is approved:

  • The replacement will depend on product availability.
  • If the same product is unavailable, we will discuss an appropriate alternative or refund, as applicable.
  • Customers must cooperate reasonably with any inspection or collection arrangement.
  • Products should be retained in their original packaging wherever possible.
  • We may request additional information reasonably necessary to investigate the complaint.

We reserve the right to investigate suspected fraudulent or repeated abusive claims, without denying legitimate consumer rights.

Return Shipping and Collection Charges

For a verified issue attributable to us, such as an incorrect product or damage caused before delivery, we will arrange an appropriate resolution and will not impose an unreasonable return cost on the customer.

For complaints not covered by this policy, any collection or shipping arrangement will be communicated to the customer in advance.

We do not require customers to pay return shipping for a remedy where doing so would be contrary to applicable law.

Delivery Delays

Delivery timelines are estimates and may be affected by courier operations, weather, transport disruptions, or other circumstances beyond our control.

If your order is substantially delayed or not delivered within the promised timeframe, please contact us. We will investigate the status and communicate the available resolution.

Any applicable cancellation or refund rights arising from delayed or failed delivery will be honoured in accordance with applicable law and the order terms.

Corporate and Festive Gift Hampers

Corporate gifting orders, Diwali hampers, wedding gifts, and customised gift boxes may involve special packaging, personalised tags, bulk quantities, or made-to-order arrangements.

Customers are requested to verify product selection, quantity, personalisation, and delivery details before confirming such orders.

Customised products are generally not eligible for return due to a change of mind or personal preference. However, verified defects, incorrect personalisation, missing items, transit damage, or other non-conformities will be addressed appropriately under this policy and applicable law.

For bulk orders, any additional agreed terms must be communicated and accepted before order confirmation.

How to Raise a Complaint

To report a problem with your order, contact us using the details below.

Business Name: Lallamal Kanhaiyalal
Address: Madar Gate, Ajmer, Rajasthan, India
Phone/WhatsApp: 9351081230
Email: lallamalkanhaiyalal@gmail.com
Instagram: @lk.the_dry_fruits_hub

Please include your order number, contact details, and a description of the issue so that we can assist you efficiently.

We aim to acknowledge complaints promptly and provide a resolution within a reasonable timeframe, subject to the nature of the complaint and any applicable legal deadlines.

Policy Updates and Legal Rights

Lallamal Kanhaiyalal may update this policy from time to time. The latest version will be published on our website.

This policy shall be interpreted in accordance with the laws applicable in India, including relevant consumer-protection and food-safety requirements.

Nothing in this policy excludes, restricts, or overrides any mandatory rights or remedies available to a customer under applicable law.

Lallamal Kanhaiyalal — Since 1850

Your trust, our tradition.