Effective Date: 14 October 2026

Welcome to Lallamal Kanhaiyalal. These Terms of Service govern your access to and use of our website, online store, and related services. By accessing our website or placing an order, you agree to these terms.

Lallamal Kanhaiyalal is a heritage business established in 1850, based at Madar Gate, Ajmer, Rajasthan, India, offering dry fruits, spices, kirana products, achar, murabba, herbs, mehendi, and gifting solutions.

Acceptance of Terms

By using this website, browsing our products, or placing an order, you confirm that you have read and understood these Terms of Service and agree to comply with them and applicable Indian laws.

If you do not agree with these terms, please discontinue use of our website.

Eligibility to Purchase

You must be legally capable of entering into a binding contract under applicable Indian law to place an order on our website.

If you are placing an order on behalf of a company, organisation, or another individual, you confirm that you are authorised to do so.

Product Information and Descriptions

We make reasonable efforts to ensure that product descriptions, images, prices, weights, ingredients, and other information displayed on our website are accurate.

  • Product photographs are for representation purposes. Minor variations in colour, appearance, texture, or packaging may occur.
  • Natural products, including dry fruits, spices, herbs, achar, and murabba, may vary slightly in appearance, size, taste, and texture between batches.
  • Product weight, ingredients, allergen information, nutritional details, shelf life, and other applicable particulars will be provided as required by law and as relevant to the product.
  • Customers should read the product label and ingredient information carefully before consumption.
  • We do not guarantee that every product will be available at all times.

We reserve the right to correct genuine errors or update product descriptions and listings, subject to applicable law and without unlawfully affecting confirmed orders.

Pricing, Taxes and Payments

All prices displayed on the website will be in Indian Rupees (INR), unless otherwise stated.

  • Applicable taxes will be included in or disclosed alongside the price as required by law.
  • Shipping, delivery, or other additional charges, where applicable, will be displayed before checkout.
  • Orders may be paid for using the payment methods made available on the website.
  • Orders paid for online are subject to successful payment confirmation.
  • Cash on Delivery, if offered, will be subject to the conditions displayed at checkout.
  • We reserve the right to correct pricing or technical errors in accordance with applicable law.

If an order cannot be fulfilled because of a genuine pricing error, stock issue, or other valid reason, we will notify the customer and arrange cancellation or a refund where applicable.

Order Placement and Acceptance

Placing an order constitutes an offer to purchase the selected products. An order confirmation message or email acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to cancel or decline an order for legitimate reasons, including product unavailability, suspected fraudulent activity, payment failure, inaccurate pricing, or incorrect delivery details.

If payment has already been collected for an order that we cancel, the eligible amount will be refunded using the applicable refund process.

Customers are responsible for providing accurate names, contact numbers, billing details, and delivery addresses.

Shipping and Delivery

We aim to process and dispatch orders within the estimated time communicated on the website or at checkout.

  • Delivery timelines are estimates and may vary because of location, courier operations, weather, public holidays, or other circumstances.
  • Customers must provide a complete and serviceable delivery address.
  • Delays caused by circumstances beyond our reasonable control may affect delivery dates.
  • Shipping charges, delivery coverage, dispatch timelines, and other shipping conditions are explained in our Shipping Policy.
  • Any applicable delivery restrictions will be communicated before order completion.

For detailed information, please refer to our Shipping Policy.

Cancellation Policy

Order cancellation requests must be submitted as early as possible through our customer support contact details.

Orders may not be cancellable once they have been processed, packed, dispatched, or handed over to the courier, subject to applicable law and the terms disclosed at checkout.

Customised products, personalised gift boxes, corporate hampers, and specially procured products may be subject to additional cancellation conditions disclosed before purchase.

Nothing in this section limits any cancellation, refund, or other right that cannot legally be excluded.

Returns, Exchanges and Refunds

Due to the nature of food products, we generally do not accept returns or exchanges for change of mind, incorrect selection by the customer, or products that have been opened or used, except where required by applicable law.

However, if a product is delivered damaged, defective, incorrect, expired, tampered with, or otherwise fails to meet applicable legal requirements, please contact us promptly with your order details and supporting photographs or videos where available.

Each complaint will be reviewed fairly. Depending on the circumstances and applicable law, an appropriate replacement, refund, or other remedy may be provided.

Our Return and Exchange Policy explains the detailed procedure and applicable conditions. No policy on this website excludes any consumer rights that must be protected under Indian law.

Food Safety, Storage and Consumption

We take reasonable care in sourcing, handling, packing, and supplying our products.

Customers should:

  • Check the packaging, seal, ingredient list, allergen declarations, and best-before or expiry information before consumption.
  • Store products according to the instructions on the label.
  • Keep products away from excessive heat, moisture, sunlight, and contamination where applicable.
  • Consume products within the period and under the conditions specified on the packaging.
  • Contact us if a product arrives with damaged packaging, suspected contamination, or signs of tampering, and avoid consuming it until the concern has been resolved.

Natural food products may contain or come into contact with allergens. Customers with allergies or dietary restrictions should review the product information and contact us for clarification before purchasing.

We will comply with applicable food-safety requirements. Nothing in these terms limits our legal responsibilities concerning product safety or quality.

Gift Boxes and Corporate Orders

We offer gifting solutions for personal celebrations, festivals, weddings, and corporate requirements.

  • Gift-box contents will be based on the product description, quotation, or confirmed order.
  • Customisation, branding, packaging, quantities, delivery dates, and payment terms may be agreed separately in writing.
  • Bulk orders may require advance payment or a deposit, as communicated in the quotation.
  • Any substitutions or changes to a confirmed order will be communicated to the customer and handled with appropriate consent where required.
  • Special conditions for bulk, customised, or made-to-order products will be disclosed before order confirmation.

Offers, Discounts and Promotions

Promotional offers, discount codes, giveaways, and special prices may be subject to separate eligibility requirements, validity periods, stock availability, and other disclosed conditions.

Offers cannot be combined unless expressly permitted. We reserve the right to correct promotional errors and discontinue or modify offers in accordance with applicable law and any commitments already made to customers.

Website Use and Intellectual Property

All website content, including text, photographs, logos, product designs, graphics, branding, and other materials owned by or licensed to Lallamal Kanhaiyalal, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, or commercially exploit our content without prior written permission, except where permitted by law.

You agree not to:

  • Use the website for unlawful or fraudulent activities.
  • Attempt unauthorised access to our website, systems, or customer information.
  • Upload malicious software or interfere with website operations.
  • Misuse our brand name, logo, product images, or other intellectual property.

Third-Party Services and Links

Our website may use third-party payment gateways, delivery partners, analytics services, or external links.

These services may be governed by their own terms and privacy policies. We are not responsible for independent third-party website content or services to the extent permitted by law. This does not remove any responsibility we may have for our own contractual or statutory obligations.

Privacy and Personal Information

We collect and use customer information for purposes such as processing orders, arranging deliveries, providing customer support, processing refunds, preventing fraud, and meeting legal obligations.

Personal information will be handled in accordance with our Privacy Policy and applicable data-protection laws.

Limitation of Liability

To the extent permitted by applicable law, we will not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control, including third-party service interruptions or courier delays.

Nothing in these terms excludes or restricts liability where such exclusion or restriction is prohibited by law, including applicable consumer rights, product-safety obligations, or remedies for defective or misrepresented goods.

Force Majeure

We will make reasonable efforts to fulfil our obligations. However, performance may be delayed by events beyond our reasonable control, including natural disasters, severe weather, transport disruptions, strikes, government restrictions, or interruptions to essential services.

We will take reasonable steps to communicate material delays and address affected orders appropriately.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website functionality, or applicable laws.

The updated version will be published on this page with a revised effective date. Changes will not remove rights or remedies that customers are entitled to under applicable law.

Governing Law and Disputes

These Terms of Service are governed by the laws of India.

Any dispute will be handled in accordance with applicable Indian law. Courts and consumer dispute-resolution authorities having jurisdiction under applicable law may hear relevant disputes.

Nothing in these terms prevents a customer from exercising any statutory consumer rights or approaching an appropriate consumer forum.

Customer Support and Grievances

For questions regarding orders, products, payments, delivery, cancellations, or complaints, please contact us using the details below.

Business Name: Lallamal Kanhaiyalal
Address: Madar Gate, Ajmer, Rajasthan, India
Phone: 9351081230
Email: lallamalkanhaiyalal@gmail.com

Please include your order number and registered contact details when contacting us about an existing order.

We aim to acknowledge and address customer complaints within the timelines prescribed by applicable law.

Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return and Exchange Policy, and any applicable product-specific or order-specific terms, constitute the terms governing your use of our website and online purchasing services.

If any provision is held unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Thank you for choosing Lallamal Kanhaiyalal — a heritage of quality and trust since 1850.